RULES AND REGULATIONS

CANCELLATIONS

Based on the fare, the airline may not allow any cancellations. The cheapest fares usually do not allow any changes and the cancellation charges are 100% of the ticket price. Moreover, the service fees paid to Sky-tours for the reservation will not be reimbursed for any reason. You may request a refund and as long as it is allowed by the airline tariff, a refund handling fee of $50/40EUR per ticket will be charged by Sky-tours, in addition to any other charge refund fee levied by the airline. To request a cancellation, please open a support ticket here http://www.sky-tours.com/support/open.php or send an email to support@sky-tours.com

CHANGES

Airlines generally charge a fee for changes. In addition to these fees, Sky-tours charges a $50/40EUR handling fee per person. However, we would like to remind you that based on the fare, the airline may not allow any changes. To request a cancellation, please open a support ticket here http://www.sky-tours.com/support/open.php or or send an email to support@sky-tours.com

TRAVEL DOCUMENTATION

In order to fly, you need to provide the required official documents (passport, identity card, visa, etc.). In addition to your passport, some countries also require a visa.

The specific administrative authorities will notify you of the formalities you need for a trouble-free stay (passport, visa and vaccines). It is your responsibility to comply with these formalities. You cannot request a reimbursement if you are denied boarding because you have not presented the required documents (passport, visa, vaccination certificate, etc.). It is the passenger's responsibility to have the necessary documents for travelling.

ETICKETS

An electronic ticket or e-ticket is recorded directly in the airline's computer. No printed ticket will be sent to you but a link to your e-ticket  in case you want to print it. You simply need to go to the airport with the required official document (identity card or passport) as well as your reservation number, and go to the airline's check-in desk to get your boarding pass. 

SCHEDULE CHANGES

All airlines periodically adjust their flight schedules. It is solely the passenger's responsibility to check flight times and reconfirm reservations, within 72 hours of departure. You, at any time, must check the status of your booking using the link included on your confirmation email or using our website, you will need your booking number and last name in the reservation. If any schedule change has occurred to your flights, you will be asked to contact our 24/365 support center for assistance. Sky-tours will not be responsible of any missed flights due to schedule changes by the airlines. 

RESERVATION NAMES

All reservations must be made in the name of the person(s) traveling - no nicknames. For international travel the name on the reservation must be EXACTLY as it appears on the traveler's passport. It is not possible to change a name: we are obliged to cancel the ticket and issue a new one. This formality may entail losing the total amount paid for the original ticket, and at best only the airline's cancelation and handling fees and Sky-tours fee.Once the first departure date has passed, unused tickets have no value.

SEAT ASSIGNMENTS and MEALS

Seat assignments and special meal requests will be conveyed to the airlines, but cannot be guaranteed. Seats for all passengers traveling together will be selected automatically and adjacent to the primary passenger, based on best seats available at the time of request.

TRAVEL DESTINATIONS

Although most travel, including travel to international destinations, is completed without incident, travel to certain destinations may involve greater risk than others. Sky-tours urges passengers to review travel prohibitions, warnings, announcements and advisories issued by the United States Government prior to booking travel to international destinations. Information on conditions in various countries and the level of risk associated with travel to particular international destinations can be found
at www.state.gov, www.tsa.gov, www.dot.gov, www.faa.gov, www.cdc.gov,www.treas.gov/ofac and www.customs.gov.

By offering to some particular international destinations, Sky-tours does not represent or warrant that travelling to such points is advisable or withour risk, and it's not liable for any damages or losses that may result.

PAYMENTS

Sky-Tours accepts Visa, MasterCard and in most Countries American Express credit cards and, for most countries, you have the option to pay with your Bitcoin account or your Bank account. Tickets are always paid in Euros or US Dollars and charged to the customer on the currency selected in the website. Sky-tours has no control over any conversion fees/charges from customer's banks