RULES AND REGULATIONS

CANCELLATIONS

Based on the fare, the airline may not allow any cancellations. The cheapest fares usually do not allow any changes and the cancellation charges are 100% of the ticket price. Moreover, the service fees paid to Sky-tours for the ticket issuance ( approx 65€ per ticket ) will not be reimbursed for any reason. You may request a refund and as long as it is allowed by the airline tariff, a refund handling fee of 65€ per ticket will be charged by Sky-tours, in addition to any other charge refund fee levied by the airline. To request a cancellation, please open a support ticket here https://support.sky-tours.com/en/new-ticket

REFUNDS

All refunds will be handled by our agents. Standard voluntary refunds will be charged at a fee of 65€ per ticket unless you have purchased special Support levels ( Premium-Platinum ).

For involuntary situations, Sky-tours will charge a standard processing fee of 15€ unless you have purchased special Support levels ( Premium-Platinum ).

The refund amounts will be calculated over the base ticket amount, original ticketing fees and other services such as insurance, will not be refunded.

in some cases, the airline might offer a refund in the form of a travel voucher, in this case, Sky-tours will not be able to provide a cash refund to the customers.

CHANGES

Airlines generally charge a fee for changes. In addition to these fees, Sky-tours charges a 65€ handling fee per person. However, we would like to remind you that based on the fare, the airline may not allow any changes. To request a cancellation, please open a support ticket here https://support.sky-tours.com/en/new-ticket

TRAVEL DOCUMENTATION

In order to fly, you need to provide the required official documents (passport, identity card, visa, etc.). In addition to your passport, some countries also require a visa.

The specific administrative authorities will notify you of the formalities you need for a trouble-free stay (passport, visa, and vaccines). It is your responsibility to comply with these formalities. You cannot request a reimbursement if you are denied boarding because you have not presented the required documents (passport, visa, vaccination certificate, etc.). It is the passenger's responsibility to have the necessary documents for travelling.

E-TICKETS

An electronic ticket or e-ticket is recorded directly in the airline's system. No printed ticket will be sent to you but a link to your e-ticket in case you want to print it. You simply need to go to the airport with the required official document (identity card or passport) as well as your reservation number and go to the airline's check-in desk to get your boarding pass.

SCHEDULE CHANGES

All airlines periodically adjust their flight schedules. It is solely the passenger's responsibility to check flight times and reconfirm reservations, within 72 hours of departure with the airline. If any schedule change has occurred to your flights, you might be asked by the airline, to contact our 24/365 support centre for assistance, in this case, please contact us, and we will help you through the rebooking or refund. Sky-tours will not be responsible for any missed flights due to schedule changes by the airlines.

RESERVATION NAMES

All reservations must be made in the name of the person(s) travelling - no nicknames. For international travel, the name on the reservation must be EXACTLY as it appears on the traveller's passport. It is not possible to change a name: we are obliged to cancel the ticket and issue a new one. This formality may entail losing the total amount paid for the original ticket, and at best only the airline's cancellation and handling fees and Sky-tours fee. Once the first departure date has passed, unused tickets have no value.

SEAT ASSIGNMENTS and MEALS

Seat assignments and special meal requests will be conveyed to the airlines, but cannot be guaranteed. Seats for all passengers travelling together will be selected automatically and adjacent to the primary passenger, based on the best seats available at the time of the request.

UNACCOMPANIED MINORS

Can a child travel alone?

Any child aged 4 to 12 years of age may travel alone provided a support service is booked with the airline. These children are required to travel as UM (Unaccompanied Minor) and are placed under the responsibility of the airline staff who will accompany them during the various stages of the journey.

This airline may levy a charge for this service. Please note that some companies do not offer this service, including British Airways, American Airlines and low-cost carriers such as Ryanair, Easyjet, and Vueling.

At the airport

Upon check-in, the child is taken care of by the airline and will be accompanied by the airport security to the departure lounge before being handed over to the cabin crew for their flight. It is recommended that parents stay at the airport until the aircraft has taken off.

At the arrival airport, the cabin crew will hand the child to the ground staff who will escort them through immigration, customs and the baggage reclaim. The child will then be handed over to the waiting adult. Please be aware that the ground staff is likely to ask the adult for identification.

A passenger aged 12-17 years, legally considered a minor, can travel alone. They may also have the same care at the parents' /guardians' request. This is an optional service.

Before you pay

You can book unaccompanied minors of any age (above 2 through 17) on our website but please contact the airline always before purchasing your ticket on our website.

In some cases, you may need to contact the embassy of the destination and stopover country for details. When you book a flight for a minor person we assume that:

- You have already made or will make another booking for an adult accompanying passenger on the same flight through us or another agency or through the airline, or

- You already know the conditions for unaccompanied minors of all the operating carriers booked and will process the application for UM service with the carriers yourself.

Carriers may charge a fee for this service. In most cases, we are not able to support your UM request after the ticket has been issued and give no guarantee. After receiving such a reservation, Sky-tours will not be responsible for the operability of the flight transport and can give no guarantee that the minor person will be accepted for check-in. Notably, Sky-tours will not be responsible for a loss of ticket price or replacement of the value of the ticket, therefore we advise you to consult with the airline and ultimately make the booking directly with them to avoid inconveniences.

TRAVEL DESTINATIONS

Although most travel, including travel to international destinations, is completed without incident, travel to certain destinations may involve greater risk than others. Sky-tours urges passengers to review travel prohibitions, warnings, announcements and advisories issued by the United States Government prior to booking travel to international destinations. Information on conditions in various countries and the level of risk associated with travel to particular international destinations can be found at www.state.gov, www.tsa.gov, www.dot.gov, www.faa.gov, www.cdc.gov,www.treas.gov/ofac and www.customs.gov.

By offering to some particular international destinations, Sky-tours does not represent or warrant that travelling to such points is advisable or without risk, and it's not liable for any damages or losses that may result.

PAYMENTS

Sky-Tours accepts Visa, MasterCard and in most Countries American Express credit cards and, for most countries, you have the option to pay with your Bitcoin account or your Bank account. Tickets are always paid in Euros or US Dollars and charged to the customer in the currency selected on the website. Sky-tours has no control over any conversion fees/charges from customer's banks